idrokFrequently Asked Questions
Users opening an account on idrok ask about registration steps, payment methods, game categories, account security, and how to contact support. This FAQ page answers the most common questions we receive — covering account setup, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, game rules, and account protection.
Read this page first if you are new to idrok or have a question about how our platform works. Most answers are mobile bankingef and point you to the next step. If your question is not answered here, use the in-app support chat or email our team — we respond during standard business hours in English and Indonesian.
For detailed legal information, see our Terms & Conditions and Legal NoticeFor privacy and data-handling questions, read our Privacy Policy
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Games and marketsfootball betting, live-dealer tables, slots, esports markets
- Security and supportaccount protection, data requests, and contacting our team
During registration, you provide your full name, date of birth, email address, mobile number, username, and password. You also confirm your country and city of residence. After registration, we ask for a photo ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). This information is used for account verification, fraud prevention, and compliance with local regulations. All data is encrypted and stored securely on our servers.
During registration, you provide your full name, date of birth, email address, mobile number, username, and password. You also confirm your country and city of residence. After registration, we ask for a photo ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). This information is used for account verification, fraud prevention, and compliance with local regulations. All data is encrypted and stored securely on our servers.
Payments and transactions
Withdrawal requests are reviewed during standard business hours. Once approved, funds are sent to your chosen payment method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account (mobile banking, local payment, online payment, e-wallet). E-wallet transfers typically arrive within a few hours; bank transfers may take one to two business days depending on your bank. We do not process withdrawals on public holidays such as Idul Fitri or Idul Adha. If your withdrawal is delayed, contact our support team to check the status.
We do not charge fees on deposits or withdrawals. However, your bank or e-wallet provider may charge a fee for the transfer — check with mobile banking, local payment, online payment, e-wallet, mobile banking, or your bank (local payment, online payment, e-wallet, mobile banking) for their fee schedule. When you initiate a withdrawal on idrok, we show you the amount you will receive after any third-party fees. The funds go directly to your account; we do not take a cut.
Games and markets
Live-dealer tables are games hosted by real dealers in multi-camera studios — blackjack, roulette, baccarat, and Dragon Tiger. You see the dealer and other players on video and interact in real time. Slots are automated games where you spin reels and match symbols to win. Slots have fixed rules and paylines; live-dealer games follow standard casino rules. Both use your account balance, and both are available 24/7 on idrok. Choose live-dealer tables if you prefer interaction and real-time play; choose slots if you prefer faster, independent gameplay.
Free bets and free spins are promotional credits that allow you to play without using your own balance. Free bets are applied to sportsbook markets (Liga 1, Piala Indonesia, Champions League); free spins are applied to slot games. These offers appear in your account under "Promotions" or "My Offers" and are subject to terms — typically you must use them within a set time and may need to meet wagering requirements before withdrawing winnings. Check the terms of each offer before using it. Not all users receive the same offers; promotions vary by account status and region.
Security and support
To request deletion of your personal data, contact our support team via in-app chat or email. Provide your account username and the reason for your request. We will review your request and respond within the timeframe required by applicable law. Note that we may retain some data for legal, tax, or fraud-prevention purposes even after account closure. For details, see our Privacy PolicyIf you are in Jakarta, Surabaya, Bandung, or Medan, our local support team can assist you in Indonesian.
Open a support ticket by clicking the chat icon in the bottom-right corner of the idrok platform or by emailing our support address. Describe your issue clearly and include your account username. Our team responds during standard business hours in English and Indonesian. For urgent account issues (suspected fraud, unauthorized access), contact support immediately. For general questions, expect a response within a few hours. You can also check our FAQ page or Terms & Conditions for self-service answers.