idrok Privacy Policy
This page describes what we collect when you use idrok and how we keep that data protected. We at idrok collect personal information — your name, email, phone number, date of birth, ID documents, and payment details — to verify your identity, process deposits and withdrawals, and comply with anti-fraud and anti-money-laundering regulations.
Our privacy practice is built on transparency. We do not sell your data to third parties. We share information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), fraud-prevention services, and legal authorities when required by law. Your account on idrok remains secure through encryption and access controls.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What data we collect on idrok
When you register an account on idrok, we collect your full name, email address, phone number, and date of birth. We require a government-issued ID (KTP, passport, or driver's licence) to verify your identity during the Know Your Customer (KYC) process. We also collect your payment method details — the specific account or wallet you use to deposit funds.
Once your account is active, we collect transaction data: deposits, withdrawals, game sessions, stakes, and outcomes. This information helps us calculate your balance, generate your account history, and detect fraud or suspicious activity.
We collect technical data when you use our platform — your IP address, device type, browser version, and pages you visit. This data helps us diagnose technical issues and improve our service performance.
How we use your data on idrok
We use your personal information for several purposes. First, we verify your identity and comply with legal requirements — KYC checks, anti-money-laundering screening, and fraud detection. Second, we process your deposits and withdrawals. Third, we calculate your account balance and generate transaction history. Fourth, we send you account notifications — deposit confirmations, withdrawal status updates, and promotional messages (if you opt in).
We also use your data to resolve disputes, investigate complaints, and improve our platform. If you contact our support team, we keep records of your inquiry and our response. This helps us deliver better service and train our staff.
We do not use your data to make automated decisions about your account, such as automatically declining withdrawals or restricting access. Any account restrictions are made by our human team based on explicit policy violations or legal requirements.
Third-party processors and data sharing
We at idrok share your data only where necessary to provide our service. Our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your deposit and withdrawal instructions. These partners process the actual transfer of funds. We do not control their privacy practices, but we select partners that maintain reasonable security standards.
We work with fraud-prevention and identity-verification services to screen for money laundering and to confirm your identity. These third parties access your name, ID number, date of birth, and address for verification purposes only.
We may disclose your data to legal authorities, regulators, or law enforcement if required by law or to comply with a legal order. We will notify you of such disclosures unless we are prohibited by law from doing so.
On idrok, your data is encrypted in transit and at rest. We do not share or sell your personal information to marketing companies or unrelated third parties.
Data retention and your rights
We retain your account data for as long as your account is active. After you close your account, we keep transaction records for a minimum of five years to comply with financial regulations and to resolve any outstanding disputes. Personal data such as your name and ID are retained for a shorter period unless we are required to keep them longer by law.
You have the right to access your personal data. You can view your account information and transaction history in your account dashboard. If you wish to correct incorrect information or request a copy of your data, contact our support team.
You may request deletion of your account and associated data, subject to legal and contractual obligations. We will retain data as long as necessary to settle any outstanding transactions or resolve disputes. We cannot delete transaction records required by financial regulations.
Cookies and tracking technologies
We use cookies to keep you logged into your idrok account and to remember your preferences. Cookies are small files stored on your device that help our platform function. Essential cookies are necessary for security and login; we do not require your consent for these.
We also use analytics cookies to understand how users navigate our platform — which games are popular, how long sessions last, and which payment methods are most-used. These cookies do not identify you personally; they aggregate usage patterns to help us improve performance.
You can disable cookies in your browser settings, but this may affect your ability to log in or use our platform. We do not set marketing or advertising cookies that track you across other websites.
Data security on idrok
We protect your data using industry-standard encryption (TLS/SSL) for all data in transit. Your connection to idrok is encrypted so that third parties cannot intercept your login credentials or payment information. At rest, sensitive data such as IDs and payment details are encrypted in our database.
Our team has limited access to personal data — only staff who need to see data to perform their job can access it. We audit access logs regularly to detect unauthorized viewing.
We conduct regular security testing and maintain a breach-response plan. If we detect unauthorized access to your account or data, we will notify you as required by law and take corrective action immediately.
Jurisdiction and cross-border data transfer
Our servers may be located outside your jurisdiction. When you use idrok, your data may be transferred to and stored in countries other than where you reside. By using our platform, you consent to such transfers. We ensure that data transfers comply with applicable data-protection laws and that our service providers maintain adequate security standards.
If you are a resident of Jakarta, Surabaya, Bandung, Medan, or another city in a jurisdiction with specific data-protection requirements, we undertake to comply with those requirements to the extent applicable.
Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes in our practice or legal requirements. We will post the updated version on our platform and, for material changes, notify you via email. Your continued use of idrok after changes take effect constitutes your acceptance of the updated policy.
Contact us about privacy
If you have questions about our privacy practices, want to access your data, or wish to exercise your rights, contact our support team via in-app chat, email, or phone. Our team is available during standard business hours in English and Indonesian.
If you believe we have violated your privacy rights or mishandled your data, you may also lodge a complaint with the data-protection authority in your jurisdiction. We are committed to resolving privacy concerns promptly and fairly.